VERDADERO CUADERNO

Designed and implemented a robust LAN network topology for examination labs, optimizing connectivity and performance for multiple critical certification exams.

Configured and rigorously tested over 50 exam workstations and CCTV systems, ensuring 100% compliance with Pearson VUE technical and security standards.

Provided real-time, critical technical support during live examinations, achieving a perfect record of zero exam cancellations through rapid issue resolution.

Troubleshot complex network connectivity, hardware, and OS issues under strict time constraints, maintaining seamless exam operations and data integrity.

Secured examination environments by validating system integrity and enforcing strict access policies, preventing unauthorized access and maintaining exam integrity.

Managed and optimized a complex network infrastructure, including routers, switches, firewalls, and VPNs, ensuring 99.9% network uptime and robust security for critical military operations.

Implemented and enforced stringent cybersecurity policies, access controls, and security hardening measures, significantly reducing vulnerability risks and ensuring data protection compliance.

Administered Active Directory, DNS, DHCP, Group Policy, and file services, enhancing system efficiency and user access management for hundreds of military personnel.

Provided critical technical support and system recovery solutions, minimizing downtime and maintaining operational continuity for vital command units and field deployments.

Developed and maintained comprehensive technical documentation, network diagrams, and Standard Operating Procedures (SOPs), improving knowledge transfer and operational consistency by 20%.

Managed IT procurement and vendor relationships, achieving timely acquisition of essential IT equipment within budget by 15% for operations across five factories.

Strengthened data security by deploying and managing firewalls, antivirus software, and intrusion detection systems, reducing security incidents by 25%.

Administered Windows Server 2012 R2, Active Directory, GPO, and DNS, ensuring reliable network services and efficient user management for over 300 employees.

Provided comprehensive end-user support across hardware, software, networks, and email systems for five factory locations, resolving 90% of issues on first contact.

Implemented and managed robust data backup strategies using Acronis, ensuring 99.9% data recoverability and minimizing potential data loss.

Monitored and optimized network capacity and performance, proactively diagnosing and resolving complex network issues to ensure 99.5% network availability.

Implemented and maintained firewalls, VPNs, and access control systems, enhancing network security by 30% and protecting organizational data.

Provided critical end-user support, troubleshooting connectivity and network equipment issues, improving user productivity by 20%.

Managed and maintained WAN/LAN/Wireless networks using Fortigate 92D firewall and Cisco Switches, ensuring robust and secure network connectivity for over 100 users.

Led technical support for local area and wireless network issues across multiple SM retail stores nationwide, reducing downtime by 15% and boosting productivity.

Supervised network setup for new and renovated retail stores, including reviewing and approving structured cabling proposals, ensuring adherence to technical specifications and timely project completion.

Monitored network links for all SM Retail stores using Solarwind Monitoring, proactively identifying and resolving potential performance issues and maintaining 99.8% network uptime.

Implemented and enforced internet usage policies and procedures using Microsoft ISA Internet firewall and Fortinet firewall, enhancing network security and compliance for store operations.